Technical Support

Our USA Technical Support center in Commerce, CA, is open for troubleshooting help during business hours. For facilities in the SoCal region, we can get live support to you within a few hours. For outside of SoCal, we offer video & phone support help. In extenuating circumstances, we can send a Technician to your facility out of CA.

We also stockpile spare parts at our CA wearhouse so we have extra parts stateside, thus we can send one to you within a business day. If a specialty part needs to be sent from the factory in China, it will be sent within a week.

All help & repairs within warranty are included, however support for machines out of warranty will cost extra for replacement parts.

Our Technical Support center has 3 Fiber Lasers and 1 CO2 Laser set up, so you can come and try out the machines for yourself before purchase, to get familiar with their use and see what specifications, power, and work-bed size will be ideal for you. We also send out Technicians to help with all installation after purchase, helping review the use of the laser with your on-site staff.